Privacy Policy

Hakuna Matata Trek respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Information We Collect

We may collect the following information:

• Full name, nationality, and date of birth

• Email address, phone number, and mailing address

• Passport details (only when required for permits or bookings)

• Emergency contact information

• Medical information relevant to trekking safety (with your consent)

• Payment and billing information

• Any other information you voluntarily provide via forms, emails, or inquiries

2. How We Use Your Information

Your information is used to:

• Process bookings, permits, and travel arrangements

• Communicate trip details, updates, and support

• Ensure your safety during treks and tours

• Improve our services and customer experience

• Comply with legal and governmental requirements

We do not sell, rent, or trade your personal data to third parties.

3. Information Sharing

We may share your information only when necessary with:

• Government authorities for trekking permits and visas

• Hotels, airlines, transportation providers, and guides

• Emergency services in case of health or safety issues

All third parties are required to handle your data responsibly.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

• Unauthorized access

• Loss or misuse

• Disclosure or alteration

However, no internet-based transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Website Analytics

Our website may use cookies to:

• Improve website functionality and performance

• Understand user behavior and preferences

You may choose to disable cookies through your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill travel services

• Meet legal and accounting obligations

Once no longer required, your data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Request access to your personal information

• Request correction of inaccurate data

• Request deletion of your personal data (subject to legal requirements)

• Withdraw consent for marketing communications at any time

Requests can be made by contacting us directly.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Children’s Privacy

Our services are not intended for children under the age of 16 without parental or guardian consent.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us via our official website or email.